Refund Policy:
In case of customer request for refund, it will be processed through the online payment method within 10 working days after the quality check has been done on the returned product. Refunds being processed is at the sole discretion of NutritionWallah and shall be initiated only if NutritionWallah is satisfied that the retuned product has a manufacturing defect or damage and is returned as per the terms of the return or exchange policy as mentioned hereinabove.
TERMINATION
NutritionWallah (as the context warrants) reserves the right to suspend or terminate services provided through the Platform and under this Terms of Use, with or without notice and to exercise any other remedy available under applicable law, in case of the occurrence of the following events:
You breach any terms and conditions of the this Terms of Use or contravenes applicable laws;
third-party reports violation of any of its right as a result of your use of the services and the Platform.
Notwithstanding the above, NutritionWallah reserves the right to, in accordance with applicable law, remove the content published, shared, transmitted, stored or generated on the Platform by You in the event such content is found to be in violation of Clause IV above.
SHIPPING POLICY
We care for you especially when it is the matter of your health, and thus we shall try and ensure that all the products you receive from us are on time, of the best quality, and in the optimum condition. We have a Pan India coverage of couriers to accelerate the process of product delivery at your address.
We put our best efforts to deliver the product within 7-14 working days after it gets dispatched from the warehouse, depending upon the location of the shipment. However, under some unavoidable circumstances, your order might take longer to be delivered. NutritionWallah shall not be liable for any delay in the shipment or delivery of the product.
CANCELLATION POLICY
NutritionWallah only offers online payment options and COD (cash on delivery) is NOT an option for any services. You can contact NutritionWallah sales support at +91-9205-900-990 .
It is hereby clarified that, once the order is shipped, it cannot be cancelled in transit and may only be cancelled and returned once it is received by the customer on such terms and conditions as may be applicable for cancellation of the order.
All the rights to cancel any order without explanation are reserved with NutritionWallah Care, in case, where required circumstances could not be fulfilled. NutritionWallah Care will make sure that all the communication related to the cancellation of the order and refund of the amount will be done in a reasonable time duration.
EXCHANGE POLICY
We at NutritionWallah challenge ourselves continually to work for the betterment of the society where every individual enjoys good health and comfortable living. We work hard to deliver exceptionally good quality healthcare products at the most competitive price in the market.
If the purchased product does not meet your expectations, you can easily return it within 3 days of delivery either by calling us at +91-9205-900-990 (Working hours: Monday to Friday, 10.00 am to 6.00 pm) or by sending us an email at support@Nutritionwallah.com within 24hrs of delivery.
Terms and conditions for return/exchange:
Return Policy is applicable only where the product has a manufacturing defect or damage. We do not accept returns in case of wrong product selection made by the customer. Also, general reasons such as not liking the color, design, fit, etc. would not be considered for return. We suggest you go through all product specifications, images, description, fit/size, etc. before purchasing any product.
The product should not be damaged and must be returned with complete accessories and original packaging and invoice.
Shipping charges if any shall not be refundable.
If the product that you received is defective or damaged, please inform the company within 24 hours of delivery via email at support@nutritionwallah.com or by calling us on customer care at +91-9205-900-990 . Our customer care executive may call you to know the exact condition of the product.
You can also choose to send back the product through courier within 48 hours after raising a return request.
In case, the returned product does not meet the aforementioned conditions, it will not be accepted and will be returned back to the customer at their expense and the amount will not be reimbursed.
Kindly ensure that the returned product is securely packaged in original packaging to avoid any damage during transportation.
Please note that our pick-up facility is available in selected locations only.
